Answers, before you even ask

First, make sure everyone is safe. Contact Ramson Auto Collision. We can tow your vehicle and will help you take the necessary steps.

No. In Ontario, you have the right to choose where your vehicle is repaired. You are not required to use a specific auto body shop simply because your insurance company recommends one.

Yes. Our team can communicate directly with your insurance company. We provide estimates, submit documentation, and coordinate the repair process with them to make things easier for you.

Not necessarily. We can inspect your vehicle, document the damage, and help you understand the next steps before you proceed with your claim.

Repair times vary depending on the severity of the damage, parts availability, insurance approval, and the complexity of the repair. Once we assess your vehicle, we can provide you with a more accurate timeline.

Our goal is to return your vehicle to its pre-accident condition. We follow proper repair procedures and use quality parts and materials appropriate for your vehicle.

Yes. Our technicians are equipped to assess and repair structural damage as required.

Yes. Depending on the vehicle and damage, we can repair and calibrate systems such as airbags, sensors, cameras, and Advanced Driver Assistance Systems (ADAS).

It is common for hidden damage to become visible once a vehicle is disassembled. If additional repairs are required, we document the damage and work with the insurance company for authorization before proceeding.

We can help coordinate a rental vehicle with Millenium Auto Rentals. Please note that rental coverage depends on your insurance policy and the circumstances surrounding the claim.

Absolutely. We can inspect your vehicle and prepare an estimate outlining the required repairs and estimated costs.

Yes. Our auto body shop services a wide range of makes and models. For specialized vehicles, our team can determine the appropriate repair procedures and parts requirements.

Parts used during a repair depend on the vehicle, insurance authorization, manufacturer requirements, and availability. If you have a preference for OEM parts, please discuss this with our team during the estimate process.

Properly performed collision repairs should not automatically void your vehicle's manufacturer warranty. We follow appropriate repair procedures and use qualified technicians and high-quality parts for your vehicle.

If your vehicle has significant damage, warning lights, fluid leaks, steering or suspension issues, or airbag deployment, it may not be safe to drive. When in doubt, have the vehicle inspected or towed to our facility.

Yes. We can assess everything from minor dents and scratches to more significant collision damage and determine the appropriate repair method.

Bring your vehicle keys and any relevant insurance or claim information. We may also need your driver's licence, registration, and insurance documents depending on the repair and claim.

Contact our collision centre and our team can provide you with a status update on your vehicle's repairs.

You have the right to discuss concerns about the proposed repairs. Our team can document additional or necessary repairs and communicate with your insurance company.

Warranty coverage depends on the type of repair, parts used, and applicable shop policies. Ask our team about available warranties for your specific repair.

Please give us a call and/or bring your vehicle in for an assessment. We'll inspect the damage, explain your repair options, and help guide you through the process from estimate to completion.